About Aldoa

Aldoa is a modern software company on a mission to transform the engineering services industry. Professional engineers, field & laboratory technicians, and consultants are used to performing mission-critical work on spreadsheets, pen & paper, and decades-old tools - and it’s about time we change that.

The Aldoa platform is purpose-built for geotechnical, environmental, & construction materials testing firms. We help teams capture data in the field, manage projects, stay aligned with industry standards, and generate high-quality technical reports for their clients.

We’re a small but rapidly growing team that values ownership, independence, and growth. Everyone’s contributions are visible, and we’re intentional about providing a clear path forward for career progression.

About the Role

As a Customer Success Engineer at Aldoa, you’ll play a central role in both managing customer success today and planning how we will support customers down the road. You’ll be on the front lines helping firms modernize their workflows, and behind the scenes, you’ll also be helping us build systems that enable us to scale.

This role blends customer-facing work, hands-on configuration, and program-building:

• You’ll work closely with customers to understand how they collect data, run tests, and generate reports.
• You’ll design and build customer environments—configuring forms, workflows, and reporting so Aldoa reflects real-world testing and compliance needs.
• You’ll help define how we manage and roll out updates across our customer base in a scalable, repeatable way.
• You’ll have a meaningful voice in shaping the product by turning customer feedback and industry changes into clear, actionable improvements.

Key Responsibilities

• Serve as a primary point of contact for assigned customers - building trusted, long-term relationships.
• Provide thoughtful, responsive support via email, video calls, and phone conversations.
• Build and maintain customer environments, including creating and managing various forms, templates, and configurations.
• Teach & train customers on how to use our product as we continuously release new features.
• Capture patterns in customer feedback, requests, and edge cases, and translate them into structured product insights.
• Collaborate with product and engineering to ensure real-world customer needs influence product roadmap decisions.
• Contribute to customer-facing and internal documentation that supports scale and consistency.

Requirements & Qualifications

• 1–3+ years of experience in a technical, customer-facing, or implementation-focused role.
• Strong ability to understand complex workflows and translate them into structured systems.
• Comfort working with both customers and internal teams to drive clarity and alignment.
• Detail-oriented, especially when working with templates, forms, and structured data.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-moving environment

Bonus points if you have:

• Experience in the engineering services industry (with an emphasis on materials testing and geotechnical/environmental workflows).
• Working knowledge of SQL (e.g., querying data to investigate issues, validate configurations, or support reporting & analysis).
• Familiarity with ASTM, AASHTO, or other industry standards

Compensation & Benefits

• Starting salary in the range of $55,000 to $75,000 depending on experience.
• Long-term incentive in the form of a new hire equity grant.
• Comprehensive health, vision, and dental plans.
• Flexible time off policy.

Why Join Aldoa?



• Help modernize an overlooked industry. Your work will directly move firms 10–20 years forward in how they collect data and deliver results to their clients.
• Own a critical function early. You’ll help define how we manage standards, configurations, and customer environments at scale—and help build the team that carries this forward.
• Shape the product. Your insights from customer conversations will directly influence what we build and how we build it.
• Grow with the company. As Aldoa scales, this role can grow into senior, specialized, or a leadership position.