Messaging Strategy & Operations Specialist, Sender Operations
Attentive
Operations
United States
Posted on Oct 1, 2024
At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
The Sender Operations team at Attentive is responsible for ensuring our customers are set up for successful & compliant message sending on our platform. This includes managing the phone number provisioning process, vetting and monitoring clients for carrier compliance, and managing our phone number inventory. This includes handling day-to-day issues, fielding questions from GTM teams, managing 3rd party relationships with our messaging partners, and working cross functionally with Product and Engineering to build tools and processes that improve Sender Operations at Attentive.
Why Attentive needs you
- Ensure phone numbers are provisioned in a timely and compliant manner so that customers can quickly launch on the Attentive platform
- Collaborate with our 3rd party messaging partners, US cellular carriers, and industry partners to stay abreast of phone number requirement changes, compliance best practices and carrier content policies
- Coordinate with internal finance, billing and accounting teams to ensure that message partner invoices are accurate and clients are accurately billed for phone number and messaging fees
- Communicate on a regular basis with messaging partners on all operations such as long-term strategic projects, daily support issues, and volume projections
- Build reports using Looker that clearly depict overall status of phone number requests and and trends in messaging costs and be able to present those findings to leadership on a regular cadence
- Work directly with Engineering and Product teams on building tools that enable best-in-class messaging tooling by creating requirements and clearly communicating problem areas
- Partner with Sales, Client Strategy, and Marketing teams to create content that educates customers on industry best practices
- Support Attentive in expanding internationally by standing up processes that enable phone number operations and compliance in new markets
About you
- You have excellent communication skills (written and verbal) - this includes being comfortable communicating at all levels with the right level of detail and clarity: leadership, internal, and external
- You demonstrate strong project management skills and organizational skills. You approach projects by outlining requirements and tasks and execute against project plans, consistently providing updates to leadership and stakeholders.
- You are extremely detail oriented. You frequently catch small issues that may be overlooked by others and quickly remedy them.
- You have strong data analysis skills and proven track record building internal workflows using Zapier, Looker, Salesforce, Excel, Google Sheets, or similar tools
- You are comfortable completing projects requiring individual initiative and flexibility in tight time frames with minimal supervision
- You have a sense of ownership and urgency with objectives & priorities.
- You are willing to jump into a task and get your hands dirty if it’s required of you. You love to collaborate with your fellow team members to knock out a task or make progress on a team goal.
- You have experience working directly with engineering teams to troubleshoot issues using log level information, querying databases, or similar is a plus
- Bachelor’s degree or U.S. equivalent
- Must have 1 year of professional experience in operations, strategy, consulting, or similar role and experience partnering with internal teams (including Sales & Finance, GTM, Product, or Engineering teams)
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $86,800 to $100,000 annually.
- This position is eligible for equity in the form of RSUs.
#LI-DNI
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.