Company Description

Briq is a leading provider of construction technology solutions, dedicated to helping construction companies automate and optimize their operations. Our innovative platform integrates seamlessly with existing systems to provide real-time insights, streamline processes, and enhance productivity. Join our team and be a part of revolutionizing the construction industry.

Role Description

The Professional Services Consultant (PSC) at Briq plays a critical role in ensuring client success by implementing, managing, and optimizing Briq's products and services. As a PSC, you will be the primary point of contact for clients, guiding them through their lifecycle with Briq from onboarding to ongoing support and expansion. This role requires a blend of technical proficiency, project management skills, and strong client communication abilities.

Qualifications

• Bachelor’s degree in a related field (e.g., Computer Science, Business, Engineering) or equivalent experience.
• Proven experience in a client-facing role, preferably within the construction or technology industries.
• Strong understanding of construction industry terminology, processes, and workflows.
• Proficiency in navigating and configuring software platforms, with a focus on data integration and automation.
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Project management skills, including the ability to define scope, manage timelines, and deliver results.

Key Responsibilities:

Client Onboarding and Setup:

• Lead the onboarding process for new clients, ensuring smooth setup and integration of Briq’s platform with client systems.
• Conduct training sessions on Briq’s core functionalities, AutoPilot, and CoPilot features.
• Set up user accounts, security configurations, and basic connections in Briq's platform

Project Implementation:

• Define and document the scope of work in collaboration with clients, aligning their needs with Briq’s capabilities.
• Customize and configure Briq’s solutions to meet specific client requirements, including advanced data extraction and workflow automation.
• Ensure successful implementation of Briq Smarter Bundle, focusing on WIP and Project Forecast.

Ongoing Client Support:

• Maintain regular communication with clients to address their needs, provide updates, and ensure they are maximizing the value of Briq’s solutions.
• Implement daily follow-up strategies to keep clients engaged and manage their expectations effectively.
• Use a buddy system to inherit and manage 5 legacy accounts, with new accounts assigned as they are sold.

Technical Troubleshooting and Issue Management:

• Assist clients in troubleshooting common integration issues and provide technical support for data migration and synchronization.
• Identify potential issues early and follow escalation protocols to ensure timely resolution.
• Communicate effectively with internal teams to escalate and resolve client issues.

Client Training and Education:

• Conduct regular training sessions on Briq’s platform, AutoPilot, and CoPilot, including advanced techniques and practical applications.
• Provide clients with continuous learning and development resources to enhance their usage of Briq’s solutions.
• Set and review goals for clients' first 90 days to ensure they are on track for success. Collaboration and Communication:
• Collaborate with other roles at Briq, including Automation Engineers, Technical Consultants, and Support teams, to ensure comprehensive client support.
• Participate in team meetings and collaborative exercises to enhance overall service delivery.

Compensation and Benefits:

• Competitive salary and performance-based bonuses, including an annual bonus.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for career growth and advancement within Briq.