AI Onboarding & Technical Customer Success Manager

Location:

Remote / Hybrid — Serbia, Bulgaria, Poland, Lithuania, Hungary, or Eastern Europe

Must be able to overlap with U.S. business hours.

Company:

Briq

About Briq

Briq is building Otto AI, an autonomous work platform for construction and physical industries. We help companies automate back-office, finance, operations, project, and customer workflows using AI agents, system integrations, document intelligence, and workflow orchestration.

We are not building another chatbot. We are building AI workers that can understand business processes, reason through documents, coordinate across systems, and help customers get real work done.

We are looking for a serious AI Onboarding & Technical Customer Success Manager to help customers launch, adopt, and expand Otto AI.

This is not a basic support role. This is a technical customer-facing role for someone who can understand software, data, workflows, AI, and business operations — and then help customers get value quickly.

The Role

As an AI Onboarding & Technical CSM, you will own the customer from kickoff through activation and early adoption. You will work with customers to understand their business process, configure AI workflows, support implementation, troubleshoot issues, train users, and make sure Otto is delivering measurable value.

You need to be comfortable talking to executives, operators, finance teams, product managers, and engineers. One day you may be explaining AI automation to a CFO. The next day you may be reviewing a workflow, testing an integration, analyzing a prompt result, or debugging why a customer’s data is not flowing correctly.

We need someone who is technical, curious, organized, and very strong with customers.

What You’ll Do

• Lead customer onboarding for Otto AI deployments.
• Understand customer workflows and translate them into clear onboarding plans.
• Help configure AI-driven workflows, automations, document extraction, and customer-specific rules.
• Support customers through implementation, testing, launch, adoption, and expansion.
• Run customer kickoff calls, training sessions, check-ins, and escalation meetings.
• Troubleshoot customer issues across AI behavior, data quality, workflow setup, integrations, and user adoption.
• Work closely with product, engineering, implementation, and support teams.
• Analyze customer usage, adoption, blockers, and health.
• Write clear follow-up notes, implementation summaries, issue reports, and customer-facing documentation.
• Help customers understand what AI can do, where human review is needed, and how to get better outcomes over time.
• Become an expert in Otto AI, customer workflows, and the industries we serve.

What We’re Looking For

We are looking for someone with real technical depth and strong customer presence.

Required Experience

• 5+ years in B2B SaaS customer success, implementation, technical account management, solutions consulting, or product support.
• Strong English communication skills, both written and spoken.
• Experience working with U.S., UK, or international customers.
• Experience onboarding customers onto complex software products.
• Strong technical curiosity and ability to learn new systems quickly.
• Comfortable working with AI tools, automation platforms, APIs, data, and business workflows.
• Ability to understand customer business processes and turn them into structured implementation plans.
• Excellent written communication and follow-through.
• Strong problem-solving skills.
• Ability to work independently in a fast-moving environment.

Technical Skills We Value

You do not need to be a software engineer, but you need to be technically strong.

Experience with any of the following is highly valuable:

• AI tools such as ChatGPT, Claude, Gemini, or other LLM products.
• Prompting, AI workflow design, or AI-assisted automation.
• APIs, webhooks, integrations, or data mapping.
• SQL, databases, spreadsheets, JSON, CSV, or structured data.
• CRM, ERP, finance, construction, project management, or workflow platforms.
• Tools such as Salesforce, HubSpot, Jira, Linear, Zendesk, Intercom, Gainsight, Zapier, Make, n8n, Retool, Airtable, or similar.
• Document automation, OCR, invoice processing, RPA, or business process automation.
• Software implementation or technical support for enterprise customers.

Education

We prefer candidates with a strong academic background in a technical, analytical, or business discipline, such as:

• Computer Science
• Engineering
• Information Systems
• Data Analytics
• Business / Finance
• Mathematics
• Economics
• Construction Management or related fields

A degree is helpful, but demonstrated technical ability, judgment, and customer skill matter most.

What Makes You Successful Here

You will do well in this role if you are:

• Technical enough to understand AI and software behavior.
• Customer-facing enough to build trust with executives and operators.
• Organized enough to manage multiple onboarding projects at once.
• Curious enough to learn construction, finance, automation, and AI workflows.
• Clear enough to explain complex things simply.
• Mature enough to handle frustrated customers without escalating the room.
• Practical enough to know when AI is working, when it needs tuning, and when a human needs to intervene.

This Is Not the Right Role If

• You only want to answer support tickets.
• You are not comfortable with technical systems.
• You do not want to work with customers directly.
• You need a highly structured corporate environment.
• You are not interested in AI, automation, and workflow design.
• You cannot overlap with U.S. working hours.

Compensation

Competitive compensation based on experience and location.

Expected range:

Base: $45,000–$55,000 USD equivalent

OTE: $55,000–$65,000 USD equivalent

Final compensation will depend on experience, technical depth, customer-facing ability, and location.

Why Join Briq

This is an opportunity to work at the front edge of AI in business operations. You will not just be supporting software. You will be helping customers adopt AI workers that can change how real companies operate.

You will work on meaningful problems, with serious customers, in an environment where technical ability, customer judgment, and ownership matter.

If you want a role where customer success, AI, software, automation, and business transformation come together, this is the role.