About DNK

DNK is on a mission to transform how rental property owners across the APAC region manage, monetize, and connect with tenants through cutting-edge digital solutions. Leveraging our experience in managing diverse rental properties, we are building an all-in-one platform that streamlines workflows and maximizes asset returns.

We have successfully raised 35 billion KRW in Series A funding, enabling continuous technological innovation and service improvements to deliver the best experience for our customers. We are actively expanding into the Japanese market and strengthening our presence across the APAC region.

Role Overview

We are looking for a Customer Success Specialist to support onboarding, training, and long-term satisfaction for DNK’s customers in Japan. Reporting to the Director, Training & Onboarding, you will work closely with property managers and operators to ensure they are successfully using DNK’s platform to achieve their operational goals. You’ll be a hands-on partner to customers as they implement and grow with DNK, ensuring they have the tools, knowledge, and support to succeed. This role is essential to delivering an exceptional customer experience and driving platform adoption in the Japanese market. This role will report to the Director of Training & Onboarding.

Key Responsibilities

• Assist in onboarding new customers by guiding them through initial setup, training sessions, and product walkthroughs.
• Serve as a key point of contact for users during implementation and early-stage usage.
• Support the creation and localization of training materials, FAQs, and in-product guides.
• Monitor customer usage and proactively provide guidance to improve platform adoption.
• Capture and relay customer feedback to internal teams to inform product improvements.
• Support customer success initiatives such as webinars, workshops, and best practice sessions.
• Collaborate closely with Sales, Product, and Support teams to ensure a seamless customer experience.

Requirements

• 2-5 years of experience in customer success, onboarding, or client support—ideally in SaaS, tech, or real estate.
• Strong communication and problem-solving skills, with a customer-first mindset.
• Experience working with software tools or platforms in a client-facing role.
• Fluency in Japanese (written and spoken)
• Comfortable working in a fast-paced, evolving environment.
• Based in or willing to relocate to Tokyo.

Nice to Have

• Experience in PropTech, property management, or real estate software.
• Familiarity with onboarding and CRM tools.
• Understanding of the Japanese rental housing market and property operations.
• Business-level fluency in English

What We Offer

• Competitive salary and benefits package.
• A front-row seat in transforming how real estate is managed in Japan.
• Career growth opportunities as we expand our team and customer base.
• A centrally located Tokyo office with a flexible, collaborative work culture.
• A mission-driven environment backed by top-tier investors and real-world momentum.

Please send your English resume.