At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.

The Impact You’ll Have

The Manager, Property Support Operations, will manage the Property Support Team & offer operational support for the properties. This individual is responsible for leading a team that supports new property opening tasks and wind downs as well as any other property support needed. This individual will be an operations expert and skilled people leader, able to coach and develop their direct team while making a lasting impact across our Property Operations teams. They will support initiatives through creation and documentation of training materials and SOPs across the Operations organization and be an engaging facilitator of training and development content. The role will be responsible for keeping Placemakr Customer Experience standards top of mind for the Property Support Team, while ensuring that the team members are receiving effective training and tools. The Manager, Property Support Operations will be an integral member of Placemakr’s Operations team to ensure all operations are during transitionary periods and on-going operations run smoothly and have clearly documented processes.

In this position, you must be detailed oriented and a strong planner, as you will be expected to manage your time to effectively provide support to the Property Support Team and Management Training Program members while also supporting ongoing projects and initiatives. As a leader providing operational support to our property and non-property teams in various situations, you will be expected to manage competing priorities effectively, demonstrate exceptional people and team leadership skills, and consistently Own It, Make It Better and Treat People Right.

What You’ll Do

Travel up to 50%of the time to serve as boots on the ground support for the Property Support Team during onboardings, off-boardings, transitionary projects, leadership vacancies.
Execute on day-to-day operational tasks related to operations initiatives for properties
Demonstrate Placemakr property leadership qualities by consistently training, motivating and recognizing team members while driving accountability, consistency, and a culture of highachievement.
Facilitate trainings for new team members on the property operations and leadership teams at various levels outside of your owned projects.
Execute on and support development of SOPs for applicable pre-opening, wind-down and various operational duties including but not limited to accepting units, receiving and installing physical product (FF&E and OS&E) and setting up buildings to Placemakr brand standards
Communicate effectively and frequently with on-site and off-site partners across the organization to ensure alignment on and efficacy on all projects
Identify risks and capacity constraints in project timelines and proactively work to mitigate those risks
Utilize operational tools and reporting including but not limited to LMS, project management tools, Hubspot, Sharepoint to effectively manage operations and communication
Additional duties and responsibilities, as assigned

What It Takes

Bachelor's degree in Business Administration, Management, Communications, Hospitality or similar field, or commensurate experience in lieu of a degree
4+ years of relevant professional experience in hospitality, retail, operations, or project management required
2+ years of people leadership experience required
Previous experience effectively utilizing project management and/or operational tools to organize project plans, review data and drive results (including LMS, CRM and/or Project Management software) required
Previous experience with Microsoft Suite (SharePoint, Excel, PowerPoint, etc.)
Excellent verbal and written communication skills that allow you to clearly and effectively communicate goals, issues, solutions, and wins to various levels of internal and external stakeholders.
Strong people leadership skills and can hire, train, cultivate, develop, and lead a team in alignment with Placemakr standards and community norms.
Unmatched interpersonal skills and can work well with leaders and team members throughout the company to execute on projects, processes and standardization
You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
Demonstrated experience effectively resolving problems with a high-level of autonomy. You identify issues before they arise, escalate appropriately and resolve them in a timely manner.
Demonstrated experience with execution and documentation of processes and regularly sharing status updates with various levels of stakeholders effectively
Ability to be self-motivated and thrive in a fast-paced, rapidly changing environment
You embody our Community Norms. You Own It. You Make It Better. You Treat People Right.

This is a remote position with approximately 50% travel. Candidates for this position should expect to work CST and EST hours and be located in a region local to our current properties (San Antonio / Austin, Atlanta, Washington DC/Maryland/Virginia, Nashville, Pittsburgh, New York) in order to best support the needs of the business.

Our benefits & perks

Competitive Pay, Generous Stock Options and Performance Bonuses

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program

Unlimited PTO to allow time for you to recharge

Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees

Plus, discounts to stay at select Placemakr properties all over the US

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!

Apply now

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