We've refined this job description to better reflect the needs and expectations of the role. Given the specialized nature of this position, please review the 'Must-have' criteria below to assess your fit before applying - this helps us provide a fair and thorough review process for everyone.

The Business Analyst will lead and drive the technical documentation for our complex platform architecture, data analysis, QA and automated testing whilst supporting customers with feature and platform configuration.

About Travtus

Travtus is transforming real estate operations with AI-powered SaaS solutions. Our platform automates and enhances Multifamily building operations, boosting efficiency, staff retention and improving resident satisfaction with data-led decisions. We’re on a mission to modernise property operations with our everyday AI platform built for Multifamily.

About the Role

Document Business Processes & System Architecture

Understand and map processes across teams, identifying inefficiencies and opportunities for improvement. Our backend platform architecture and implementations are complex, akind to that of a bank or telco.

Process & Feature Testing

Create and monitor User Stories, design and execute testing of processes and features, helping the team understand what’s working and why, and identifying the root causes of issues when things don’t go as expected.

Support with Automation Initiatives

Bring an interest in automation and how it can streamline operations and improve internal efficiency especially in QA and deployment. Basic coding and using Postman API regularly.

Support Customers

Work directly with customers to understand their specific needs and help them to configure their platform ecosystem accurately and efficiently. Investigating and triaging issues.

Data Analysis

Work with large amounts of data, utilise spreadsheets and BI tools to clean and analyse data professionally

Own & Manage the Travtus Notion Workspace

Ensure internal knowledge is centralised, searchable, up-to-date, and structured to empower every team member.

Requirements

The successful applicant will be a natural problem-solver with an affinity for automation, efficiency, and AI-driven solutions with excellent communication and collaboration skills across both technical and non-technical teams.

Must have:

Proven experience as a technical Business Analyst with a focus on system delivery.
Worked with complex SaaS products and understanding how things work ‘under the hood’ is key.
Experience documenting backend system architectures in cloud environments is essential.
Process mapping, documentation and diagramming must be high-level.
Experience in designing and running process and product testing initiatives.
A basic level of coding and using API’s is needed.
Experience working directly with customers, supporting and triaging any issues.
Competent data analysis skills, with the ability to run with broad stakeholder requirements and develop accurate insights without support.

Nice to have:

Experience working with Notion, although any similar system will do
Automation experience
Banking or telecommunications system delivery experience

About the Team

Working in a truly collaborative style, where everyone is heard and brings something valuable to the conversation allows us to push the boundaries in this new area of technology. We are fundamentally challenging the way one of the largest industries in the world operates, and our commercial success pays testament to the skill, commitment and passion that our team displays every day.

Benefits

Be part of a growing, mission-driven startup with global ambitions
Exposure to cutting-edge AI technology in a practical, high-demand sector
Collaborative, fast-paced team culture with space to innovate and grow
Full-time, salary: £60,000-70,000
Hybrid working model with a modern London office (Liverpool Street, 3 days a week)
Private Healthcare
Pension
Deliveroo Allowance
Unlimited Holidays

Apply now

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