Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

As an Information Technology Specialist , you will be the first point of contact for our internal customers, ensuring high‑quality IT support and a positive service experience. You will take ownership of service desk tickets, resolving issues within agreed SLAs while understanding business needs and supporting wider IT teams with both remote and hands‑on activities.

Please note, that this role requires an onsite presence 5 days per week.

What You’ll Do

• Take responsibility for the timely resolution of service desk tickets in line with agreed SLA's.

• Understand the internal customer and dynamics of the business in order to provide exceptional customer service.

• Management of customer expectations regarding IT service and solutions delivery.

• Timely resolution of Service Desk Tickets within defined SLA.

• Prioritize and escalate tickets in accordance with agreed SLA's.

• Support wider IT teams and local site demands where hands-on requirements are needed.

• Strict adherence of standard operating instructions and procedures

What You’ll Bring

• At least 3 years of experience in a similar role working onsite with internal customers

• Experience working with Intel-based PC hardware, architecture, and operating systems

• Extensive experience with Apple (Mac) hardware, architecture, and operating systems

• Solid knowledge of Microsoft Office 365 applications and technologies

• Experience working with Active Directory and Azure Active Directory (Microsoft Entra)

• Experience working with Microsoft Autopilot, Intune, and Multi-Factor Authentication (MFA)

• Basic understanding of IP-based networks

• Strong customer focus with the ability to build trusted relationships

• Excellent communication skills, both English and Hungarian

Nice to Have

• Experience with ServiceNow ITSM or similar service desk tools

• Understanding of data center infrastructure (physical and virtual environments)

• Cybersecurity awareness or foundational knowledge

What we offer

• Opportunity to create a more resourceful world by working on the 21st century's biggest challenges: water, energy, and gas

• R&D center with immense growth in the heart of Budapest at Deák Ferenc square

• Cutting-edge technologies (Cloud, IoT)

• Personal development: English, soft skills, and technical training (Udemy, Pluralsight, etc.)

• Benefits: accident and life insurance, private outpatient care support, cafeteria, iPhone with a generous data allowance

• Strong culture promoting work-life balance, and flexibility

#LI-IB1 #LI-ONSITE

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com